September 25, 2020
Being able to provide service 24 hours, and 7 days of a week – literally meaning anytime service, is a valuable characteristic to have for any company or brand, as this can heavily drive business. This is because of many reasons, like –
1. Issuescan get solvedquickly and immediately
Most customers simplydon’t like to wait too long for a problem to be solved. And if your business deals with products or services whose problems cannot wait until the next day to be fixed, this is even more applicable. If you’ve got a customer service team available at all hours of the day, you’ll be able to offer a better and faster solution than your competition.
Many online platforms offer a “chat†service where the customers are asked to enter their problem and depending on the issue, an AI robot can be set to reply and if the customers need to discuss in more detail, they can be connected with a representative from the service team.
2. You’ll have happier customers
Naturally, if you’re able to help customers immediately, rather than after many hours or days, they’re more likely to be happier with you and even be more favourably inclined towards your company.
Customer satisfaction is the most important factor in profitability, and more so if yourbrand or company is not so big or popular yet, so the more impressive and prompt your customer service is, the better it is for the success of your business. It has been customers are more likely to stay with a business that helps them immediately.
A business that invests in a 24/7 customer service line is demonstrating that they want to truly look after their customers. That they’re committed to helping them as soon as they can. This show of commitment will earn your company a positive reputation within your market, especially if you’re an early adopter of the service.
3. Enables you to have geographical flexibility
Being available for customers 24X7 means being able to cover a timeline if countries all over the world. So, this means customers from any part of the world can get their issues solved instantly, and such a characteristic is invaluable to business. Clients on the other side of the world will be happier toknow that they can call you for assistance on their own convenience and schedule, rather than yours; and will be more prepared to go for your products or services.
4. You won’t lose business
Obviously, the chances of losing business or clients become very thin if you have a 24X7 service, because no client will go back without getting a response from your side – be it for a product or service enquiry from a new customer or some issue with the product or service to be resolved, for an existing customer. As your team is always available to receive customers at all times, it is highly unlikely that you will lose business that way, unlike businesses that work only within a specified timeframe on specific days of the week.
Hence, if you are able to invest in creating a platform or platforms through which you can enable a 24*7 service to customers, it will add to your brand valueand can considerably benefit your business.
Exclusions listed are only illustrative. Anything not specifically listed in the scope is excluded.
On receipt of a complete order with payment our team will begin processing within 24 hours. There are some infrastructure and systems setup needed and these will be done first.
Our team will also setup a meeting with your team within 48 hours to understand your business, products and services, customer profile and how digital can help you expand your business and increase sales and brand reach.
Indiamap Digital has a long period of reliable and high quality services to customers in India and abroad. We are a financially and knowledge strong organization with a large and talented team that is fully dedicated to success of our customers. Our mission and commitment is to ensure that our customers succeed. We deliver all the services as we have listed within this plan. Our assurance is to complete and quality delivery of the services and scope listed for this plan.
The initial payment of Rs 25,000 is only part of our payment plan. The cost of our services is more than these and we cover the cost of the services over the duration of the plan which is 1+12 months. Our costs are not addressed until the complete plan amount of Rs 25,000 and 12 monthly amounts of Rs 6250 have been received. On completion of the plan period all the data in the website / store are available for you to migrate if you would like to. Software, source code and technical details are not provided at any stage. The data, pages content, images, videos and documents that are part of the website and store can be provided along with the design / layout instructions.
Once the plan duration of 1+12 months is complete we recommend that you continue with the monthly subscription of Rs 6250 per month so that we can continue to provide support and assistance and you can also get the benefits of ongoing brand promotion and SEO. This ongoing cost is a small expense for a growing brand and business and provides large benefits and maintains the momentum that have have developed. In case you still wish to discontinue these you can maintain these on our infrastructure for an annual cost of Rs 3499 for a website and Rs 19999 for a store with fair usage policy.
Fair Usage Policy is that when services are provided and scope and quotas defined these always do not reflect various business and technical dynamics and events that can unexpectedly occur later and impact our infrastructure, services and costs in ways that we are not able to visualize presently. In such instances additional costs maybe applicable to cover the additional costs that we need to incurr to support the services. Fair Usage Policy applies in these instances and we reserve our rights to levy additional costs to compensate for our losses or discontinue services in case these are creating additional loads and costs for us that we are not able to absorb.
We maintain high quality standards in all the services and activities that are part of our plan and deliveries. Our team is experienced and have advanced technologies to work and assist them in their work. Every task is supervised and managed by a senior member with expertise and experience in these areas of technology, communications, marketing, design, writing, SEO, etc. Indiamap Digital aims for the highest levels of quality and performance that we can achieve for you within the parameters of the plan, budget and technology.
The Indiamap Digital process is very detailed, disciplined, structured and rigorous. We assign a multi-speciality team for every plan implementation and we look at all our customer requirements with multiple viewpoints. These are blended together to create a balance, holistic and complete service delivery that maximizes opportunities for our customers.
If you decide to stop mid-way Indiamap Digital reserves the right to discontinue services. Your services may not be available anymore as these have a cost to keep operational. The work done and digital services developed may be lost in such instances.
Our plan is designed and detailed to be comprehensive and provide a strong digital infrastructure foundation that is needed for sales growth, brand expansion and digital marketing. The plan is presently available only in its complete form. If some specific services in the plan are not needed we can disable them. However this does not change the pricing and payment plan.
Once any services have been initiated the time involved from our team and the costs of these services are booked by us and we cannot reverse or reuse them. We do not provide any refunds for any payments made.
Our custom plans begin with monthly budget of Rs 1,00,000. Our sales team can submit a quote to meet your requirements. Please use our Contact Us page to submit details.
Our services, communications, coordination and deliveries are online and digital. We are available for discussions through our website, apps, email and online meetings. We have customer engagement teams located in many cities across Indian states. These teams have good local connects, understanding of local and regional markets, local languages and specific requirements that may be special to each location / region.
A member of our Digital Transformation team will answer questions and provide any more details that you need.